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SHIPPING & RETURNS

Shipping Policy

Thank you for visiting and shopping at SMXPICTURES. Following are the terms and conditions that constitute our Shipping Policy.

 

Domestic Shipping Policy

All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. Our shipping methods include UPS and USPS priority. Estimated transit times range from 3-5 business days after the product is produced and shipped.  

Damages

SMXPICTURES is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the U.S.

Return & Exchange Policy

SMXPICTURES uses print-on-demand methods, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you, the customer ordered the wrong size, color, or simply changed your mind.

However, in case of a damaged product or a manufacturing error, SMXPICTURES offers a free replacement or a refund if you contact us within 30 days of product delivery. Please get in touch with our team by emailing us at info.smxpics@gmail.com and provide a clear photo showing the issue.

If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

Note that if the order shipping details were incorrect, or if you, the customer ordered the wrong size or color, SMXPICTURES will not be held responsible and will not offer replacements or refunds. You, the customer are responsible for entering the correct information.

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